YOUR INFORMATION
Privacy notice
How we use the information you provide when requesting a cleaning service. Please include only details relevant to the work.
What you send
When you submit a request, we receive your name, email address, selected service, neighbourhood and parish, and any property details, company name, preferred timing or notes you choose to include. For future or multi-location interest, we also receive the locations and approximate timeframe you share. For website contact messages, we receive your message and any request reference you supply; this alone does not verify identity or ownership of a request. The form asks permission to contact you about that request.
How the request is used
We use the information to respond to follow-up messages, understand future location interest, review the work, discuss availability, prepare a quote and arrange an agreed cleaning service. No payment is collected when you send a request, and an appointment is confirmed separately. You receive a reference after the request has been saved.
Storage and access
Requests are stored by the website’s hosting service and made available in a protected business enquiries inbox. Access to the inbox is limited to the authorized business owner. We keep enquiry information while it is needed to discuss or manage the service and related correspondence. Contact us if you want to ask about, correct or request removal of your details.
Drafts and browser storage
Your draft is saved in this browser tab for up to one hour after your last change, so a refresh does not make you start again. This includes the contact details and notes you enter. Use Clear draft to remove it, especially on a shared device. Tab storage normally ends when the tab closes, although your browser may restore a previous session. If browser storage is unavailable, the form keeps the draft only while you browse and tells you so. Your draft is not saved to the website database until you submit it. Analytics is optional. If you allow it, Google Analytics uses cookies to measure page visits, traffic sources, scroll depth, reading time, service choices and progress through the quote form. We send a lead event only after a cleaning request is saved. Contact messages and future-area interest are counted separately. Your name, email, company, enquiry notes and request reference are not sent to Analytics. Declining does not affect the quote form. You can change your choice using Cookie preferences at the bottom of the website. Your choice is stored for up to six months. Event-level Analytics data is retained for up to 14 months, with automatic renewal of user retention disabled. We do not enable advertising personalization or Google Signals.
Abuse prevention
The service checks request origin, uses a hidden anti-spam field and limits repeated submissions. Temporary hashed email or network identifiers may be used for those limits. Raw network addresses are not saved with your cleaning enquiry.
Contact
Use our website contact form for questions about your request or personal information. Include your reference if you have one. We reply by email within 48 hours.